FAQ's

Wait… what is this?

PlugPal is a crocheted butt plug plush toy. Yes, really. No, it’s not functional. Yes, it’s soft. No, you shouldn’t try to use it. It’s a gag gift, a weird little companion, and an emotional support menace all in one.

Is this a sex toy?

Absolutely not.
It’s a plushie, not a plug. Don’t even try it. He’s got vibes, not features.

Why would anyone buy this?

For laughs. For therapy. For chaos. For that one friend who has everything. Or for yourself, because your inner child is unwell and needs to hold something ridiculous.

Is it handmade?

Yes! Each PlugPal is crocheted with love (and mild concern) by an actual human. Slight variations may occur, but that just makes him more alive.

How big is he?

Roughly 5 inches tall—small enough to sit on your desk, big enough to raise eyebrows.

Can I wash him?

Spot clean only. He doesn’t like baths. He’s sensitive. Use a damp cloth and mild soap if he’s been somewhere he shouldn’t have been.

Can I gift this?

Yes, and you should. It’s perfect for:

  • White elephant gift exchanges

  • Birthdays

  • Breakups

  • Therapy milestones

  • “Saw this and thought of you” texts

Is it safe for kids?

We’ll just say: parental discretion advised. He’s plush, but he’s also shaped like a problem.

Will he haunt me?

Emotionally? Probably.
Physically? Only if you invite him in.

What if mine looks a little different?

Good. That means he’s real.


How can I contact you?

You can email us anytime at support@myplugpal.com.
Our customer service pals are standing by (probably holding a plush with a thousand-yard stare).

Do you ship worldwide?

Yes! PlugPal goes wherever emotional support is needed.

Can I change or cancel my order?

We move fast—just like your regrets.
You’ll need to request changes or cancellations within 12 hours of ordering.
After that, we can’t stop it... but you can return it for a full refund once it arrives.

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, and PayPal.
Basically everything except emotional checks and IOUs.

When will my order be processed?

We process orders Monday through Friday. Expect 1–3 business days for processing, and we ship the next day.
Delays may happen during holidays, sales, or retrograde planetary activity.

How long will it take to receive my order?

Due to high Volume, orders typically take 2–4 weeks to arrive, depending on where you live.
Good things (and weird plushies) take time.

What if I don't receive my order?

If 30 days go by and you still haven’t received your Pal, you’re eligible for a full refund.
Just email us at support@myplugpal.com and we’ll make it right.

Will I be charged customs or taxes?

Prices on our site are tax-free in USD.
Depending on where you live, your local customs office may charge import duties or taxes. Those fees are your responsibility.
(We know—it's dumb. Yell at your government, not us.)

How do I return an item?

Email support@myplugpal.com and we’ll guide you through it.
He may be weird, but your return process won’t be.

What if I receive the wrong item or mine is damaged?

Email us right away with:

  • Your order number

  • Photos of the issue

  • A brief explanation (or haiku, we’re not picky)

We’ll make it right as fast as humanly possible.

When will I receive my refund?

Refunds go back to your original payment method.
For cards, banks usually take 7–10 business days to process it.
If it’s been longer, contact your bank or card issuer to check the status.